Support
One email address, read by a person. Here's what we can help with and roughly how long we take.
Last updated 20 August 2026.
Email us
We usually reply within a few working days. We're a small team, so that's an honest estimate rather than a guarantee — if something is urgent, say so in the subject line and we'll look sooner.
What we can help with
- Signing in, or getting back into your account
- Anything about a subscription — billing, cancelling, a charge you don't recognise
- Something in the app that looks wrong or won't load
- Getting a copy of your data, or deleting your account
- A number or a reading you think is incorrect
What we can't help with
We can't recover a lost seed phrase or private key, and neither can anyone else. That is how the technology works, not a limit of our support. Anyone who offers to recover one for you is stealing from you — that offer is the scam itself, every time.
We also can't move, send, or freeze any real funds. Aureus never holds them, so there is nothing for us to reach.
And we can't tell you what to buy or sell. Not a policy we'd bend if you asked nicely — Aureus doesn't give advice at all, at any price.
Before you write
Quite a few questions are answered in Learn, which explains how the readings work and why a balance you can see is not a balance you can spend. Our privacy page covers what we collect, and the terms cover subscriptions and refunds.